ManageEngine earns high score for customer satisfaction
ManageEngine, the real-time IT management company, announced that Password Manager Pro, its privileged account management solution, has earned the highest score possible in the customer satisfaction criterion in “The Forrester Wave™: Privileged Identity Management, Q3 2016” report published by Forrester Research, Inc.
In addition, the research report gave ManageEngine the highest scores possible in the overall interface intuitiveness, modernness and ease of use criteria. ManageEngine Password Manager Pro has also been named a “Strong Performer” in this privileged identity management (PIM) evaluation.
The report, which evaluates the “10 providers that matter most and how they stack up,” notes that “ManageEngine offers the most up-to-date and intuitive user interface.” The report assesses the 10 most significant PIM vendors (including ManageEngine) based on 22 criteria classified broadly into three categories — current offering, strategy and market presence.
ManageEngine Password Manager Pro received the highest score possible in nine out of the 22 evaluation criteria, which include customer satisfaction, application-to-application password management, overall interface intuitiveness, modernness, ease of use and direct customer install base. In addition, the company received the second highest score in the strategy category.
Rajesh Ganesan, director of product management at ManageEngine said:
“The Forrester Wave research process is easily the most comprehensive and thorough evaluation of PIM vendors, and we are proud to be named a strong performer. The IT divisions of some of the world’s largest organizations and Fortune 500 companies rely on Password Manager Pro to control access to their IT infrastructure. We are thrilled at scoring the highest possible in customer satisfaction and believe it clearly reflects the exceptional value of our solution.”
Cyberthreat Involves Use of Privileged Credentials
Stressing the importance of PIM in minimizing data breaches and defeating the threats, Forrester estimates that 80 percent of security breaches involve privileged credentials. “Privileged credentials provide greater scope for stealing data en masse than individual accounts do: With privileged credentials, attackers can dump the entire database, bypass network traffic limitation, delete logs to hide their activity, and exfiltrate data easier,” warns the report.
ManageEngine Password Manager Pro serves as a complete solution to control, manage, monitor and audit the entire life cycle of privileged access. In a single package, it offers three solutions: privileged account management, remote access management, and privileged session management. Password Manager Pro basically consolidates all privileged accounts in a centralized vault in fully encrypted form. It enforces password management best practices and secures the privileged accounts — the keys to the IT kingdom.