Eckoh, a global provider of Secure Payment products and Customer Contact solutions, has won a contract with the Peninsula Group to provide CallGuard, helping to secure contact centre payments.
As Peninsula has expanded over time, the volume of Card-Not-Present payments has significantly increased, prompting the company to seek Payment Card Industry Data Security Standard (PCI DSS) compliance, which allows them to continue taking card payments via telephone.
To help them achieve this, Eckoh will implement its CallGuard hosted solution, preventing sensitive payment card data from entering the contact centre systems and making compliance simpler and more maintainable.
Founded in 1983, Peninsula is a business services specialist responsible for supporting small businesses in the UK, Ireland, Australia, New Zealand and Canada, having grown from offering employment law services to current portfolio that comprises insurance, health and safety and HR.
Carl Lancaster, Group Head of Collections at Peninsula Group, said: “The security of our client’s payment information is of critical importance to us, as is protecting our agents and our business from the risk of a data breach. Now, with CallGuard, there is no sensitive information in our systems so there’s no value to anyone seeking to misuse our data.”
Mark Holmes, Head of Sales at Eckoh commented, “We’re delighted to be working with Peninsula Group to safeguard its reputation and clients’ trust. With the incidence of card data theft rising and data protection regulation increasing, it’s vitally important for businesses to show they are taking their data security seriously and implement a solution.
“Eckoh’s CallGuard solution is simple, effective and fast to deploy and will deliver the results that Peninsula is looking for.”